support
Welcome to Backbone Support
How can we help you today?
Common topics
- Ask Lumbar (AI) Our AI Agent is Available 24/7. No cooldown.
- Message a Specialist Agents respond within 24-48hrs
Prefer email? You can reach us at support@backbone.com
Knowledge base
Orders, Shipping & Returns
Warranty & Returns
- Can I exchange my lightning port Backbone One for a USB-C one?
- How to Initiate a Return
- How to submit a warranty request
- I received an error message when trying to complete my return request
- Returns and Warranty Policy
- When will I receive my refund or replacement?
Order Placement and Shipping FAQs
- Do you ship internationally?
- Estimated shipping times, and carriers
- How can I cancel/edit my order or change my address?
- How do I check the status of my order?
- My package was marked "delivered" but I didn't receive it
- What's your Shipping Policy?
Backbone Pro
Getting Started with Backbone Pro
- Backbone Pro Gameplay Modes
- Customization with Backbone Pro: Controller Profiles
- Customization with Backbone Pro: Button Remapping
- Customization with Backbone Pro: Joystick & Trigger Deadzones
- FlowState: Wireless Gameplay with Backbone Pro
- How to Play On Any Screen with a wired connection on Backbone Pro
Troubleshooting Backbone Pro
- Joystick Calibration on the Backbone Pro
- Trigger Calibration on the Backbone Pro
- LED Indicators on the Backbone Pro
- How to check and manually update your Backbone Pro's Firmware
Backbone Pro FAQs
- What are the differences between the Backbone One and Backbone Pro?
- Which phones are compatible with the Backbone Pro?
- Which cases are compatible with the Backbone Pro?
- What is the battery life of the Backbone Pro?
- How big is the Backbone Pro?
Backbone Pro Xbox Edition Controller
Backbone One
Getting Started With the Backbone One
- Does Backbone One work with tablets?
- Do I need to charge the Backbone One?
- Do I have to remove my phone from its case to use a Backbone One?
- How to Insert and Remove your phone from your Backbone
- How do I know if I have the 2nd generation or the 1st generation Backbone One?
- How to Enable Screen Casting on iOS
Backbone One for iPhone
- Can I adjust the button map on Backbone One for iPhone?
- Which iPhone models are compatible with Backbone One?
Backbone One for Android
- Can I adjust the button map on Backbone One for Android?
- What is USB OTG / USB Host Mode on Android? How do I know if my phone supports it?
- Which Android phones are compatible with the Backbone One?
- How to Enable Screen Casting on Android
Backbone One Xbox Edition Controller
Backbone One PlayStation Edition Controller
Troubleshooting the Backbone One
- Keep your Android OS and Backbone App up to date
- Backbone One buttons not working?
- Backbone One joysticks not working?
- Backbone to Android Connection Issue Troubleshooting
- Backbone to iPhone Connection Issue Troubleshooting
- Keep your iPhone's iOS and Backbone App up to date
Backbone One FAQ
- Do I need to own a PC, PlayStation console, or Xbox console to use Backbone One?
- How big is the Backbone One controller?
- Can I use headphones with the Backbone One?
- Are the thumb-sticks (joysticks) clickable?
- Can I use my phones Bluetooth while using the Backbone One?
Gaming with Backbone
FAQ on Playing Games
- What games can I play with a Backbone controller?
- Pass-through Charging
- Do I need to own a PC or Console to use Backbone controllers?
- Remote Play and Cloud Gaming Lag Troubleshooting
PlayStation
- Which Backbone models can I use PlayStation Remote Play on?
- Troubleshooting PlayStation Remote Play
- Setting Up PlayStation Remote Play
Xbox
- Troubleshooting Xbox Remote Play
- Setting Up Xbox Remote Play
- How do I redeem my Xbox Game Pass Ultimate offer?
- Is Xbox Game Pass supported in my country/region?
- How do I set up Xbox Game Pass?
- What games are available on Xbox Game Pass Ultimate?
Steam
- Using Backbone Pro with Steam Input
- Playing Steam Games using GeForce NOW
- How to play Steam Games using Steam Link
- How to connect your Steam Games with Nvidia GeForce NOW
Backbone Accessories
FAQ
- Backbone Controller Universal Carrying Case
- How to use your Backbone controller with compatible cases
- How to use your Backbone One (2nd Gen) with compatible cases
- Which cases are compatible with the Backbone One (2nd Gen)?
- Backbone One Controller Carrying Case
- How do I install the iPhone 13/14 adapter? Backbone One (1st Gen)
Backbone Mobile App
Getting Started with the Backbone app
- How do I Navigate the Backbone App?
- Is the Backbone App free?
- How do I set up the Gaming Mode?
- How do I add or remove a game from my Backbone app?
- How do I add or remove a friend?
- Community Guidelines on Backbone
Backbone App Features
- What is What's New?
- What is the Game Library in the Backbone app?
- What are Instant Games in the Backbone App?
- What are Personalized Game Recommendations?
- Backbone App Emulator (in Beta)
- Play On Any Screen with a Wired Connection
Backbone App FAQ
- Does the Backbone app work with non Backbone controllers?
- Backbone App Login Troubleshooting
- How do I find my device's serial number?
- Is there an age requirement for using Backbone controllers?
- What screen recording quality does Backbone support?
- Important Online Safety Information for Backbone Users
Backbone+ Membership
Backbone+ Subscription Management
- How do I cancel my Backbone+ subscription through the Backbone App?
- How do I cancel my Backbone+ subscription through the Google Play Store?
- How do I cancel my Backbone+ subscription through the Apple App Store?
- Is it possible to pause my Backbone+ subscription?
Backbone+ Perks
Backbone+ Membership FAQ
- Do I need to pay for a new membership if I have a new Backbone controller?
- Do I need the Backbone App or Backbone+ to use a Backbone controller?
- What is Backbone+ Membership?
- Backbone+ Membership FAQs